WebMar 4, 2012 · 情绪劳动的测量.pdf. (1.黑龙江大学经济与工商管理学院;2.黑龙江大学教育学院,黑龙江哈尔滨150080)情绪劳动是工作的一个组成部分,组织成员在其服务过程中的需要对其情绪进行管理以满足组织的期望。. 通过对最近几年西方情绪劳动的研究进展进行了 … WebBrotheridge, C.M. and Lee, R.T. (2003) Development and Validation of the Emotional Labour Scale. Journal of Occupational and Organizational Psychology, 76, 365-379.
(PDF) 한국판 감정노동척도(K-ELS) 타당화 연구 Validation of the …
Web1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars. Chloe Brotheridge Collection 2 Books Set. by. Chloe Brotheridge (Goodreads Author), Brave New Girl by Chloe Brotheridge (Contributor), The Anxiety Solution by Chloe Brotheridge (Contributor) it was ok 2.00 avg rating — 1 rating. Want to Read. saving…. WebJun 12, 2024 · Brotheridge 等人 (2001)按照关注焦点的不同,提出了二维情 绪工作理论。他们把情绪工作分为 “工作中心”和 “人员中心”两个维度,工作 中心的情绪工作描述职业的情绪要求,它重点考察服务交往过程中,组织和工作 的情绪要求;人员中心的情绪工作描述 ... incognito egyptian wheat
情绪劳动的测量 - 豆丁网
WebJan 1, 2011 · Emotional Labor Scale (ELS) (Brotheridge & Lee, 1998) but consists of four instead of . two scales. It measures surface acting (5 items), deep acting (3 items), suppression (3 . WebMar 10, 2024 · Emotional labor, in comparison, is a term used for the process of moving emotion management from the private realm to the public world of work (Wharton, 2009). Hochschild (1983) argued that organizations commercialize employees’ feelings by requiring them to display emotions as part of their work duties. She uses the term ‘feeling rules ... WebDec 20, 2024 · 情绪劳动 (Emotional Labor)是 Hochschild (1979)基于对美国达美航空公司的空服人员与客户交往的调查而正式提出的,强调以组织所期望的方式来表达和调节情绪,员工在服务过程中不仅需要付出脑力和体力,同时还需要调控和管理自己的情绪感受及其表达。. Hochschild 将 ... incognito download free computer